Support Associate

Detailed Job Description

This is your opportunity to become part of a successful, fast moving company and to share in the opportunities that arise by working for a privately held company.  Responsibilities include: Contract Expiration Monitoring, Database Contract Management, Purchase Order Receipts, Corporate Travel Arrangements, Software Support Management, Provide administrative support to a department and/or Manager. Project a professional company image through in-person and phone interaction.

Additional Requirements

Computer Skills including:

              Microsoft Outlook, Word & Excel

              CRM Database application

Strong organizational skills with the ability to prioritize

Effective interpersonal communicator

Team player

Independent thinker that takes initiative

Motivated to learn new technologies and verbiage

Knowledge of Avaya Portfolio of Products a Plus

College Degree preferred but not required

Benefits and Salary

Your Compensation includes:

• Eligible for any CRI annual or semiannual declared bonuses.
• Eligible for participation in the Company Benefits Programs offered:
• Health Insurance
• Dental Insurance
• Group Life Insurance
• Group Disability Insurance
• SARSEP Retirement (Requires 1 year of service prior to enrollment)
• Paid Holidays
• Paid Vacation starting at 2 weeks per year
• Paid Sick Days at 5 days per year

Further instructions

If you are interested in this position and feel that you are a strong candidate please submit your resume and Salary Requirements to Amy LaBianca; Email - amy.labianca@crinj.com or submit resume as directed below

Field Engineer

Purpose:

-Able to install and trouble shoot the very basic of configurations to the most complex, multi-site, full functionality configurations. This includes in-depth knowledge of MX, CRS, AWC, Web Portal components – along with redundant N+1 and multi-site configurations.

-Knowledge of virtual computing environments (VMware) is required either now or on the job training. This is required to support the various CRI virtual platform offers.
-The UC/MX team provides 7X24 on-call support with team members rotating on-call responsibilities.

-Travel is also expected, but is held to a minimum.

Field projects would include but not limited to:

• System Installations, Repairs, Expansions, Upgrades
• Service Pack and Patch Loads
• Administrative and End-User Training
• Onsite Preventative Maintenance Visits
• System Power Down / Power Up

Remote customer assistance tasks would include:

• CRI Help Desk for System Diagnostics and Troubleshooting
• Application Programming
• Moves, Adds, Changes