Communication Resources Incoporated

Established in 1990, CRI has a wealth of experience in the messaging industry and has grown to become The Premier Unified Communications Company.

1990 - CRI became an Octel Var
1996 - Microsoft Solution Provider
1997 - Message Integrator (MIM) for Unified Messenger
2000 - Authorized Dealer of Fenestrae and Facsys Fax Servers
2001 - Certified on Avaya Speech Access
2002 - Certified on UCC - Speech Access & Web Messaging
2003 - Certified on Modular Messaging
2004 - CRI became an IBM Business Partner

2005 - Avaya Enterprise Communications Group (ECG) Authorization
2005 - CRI celebrated 15 years of Serving our Clients
2005 - Avaya DevConnect System Integrator
2006 - Fully Certified on Avaya ACM Design and Implementation
2007 - First Avaya “Messaging” Business Partner to sign for AES, OneX Portal, Mobile and Speech.
2007 - First Avaya Business Partner to deploy a OneX Portal application

Our Strengths

Commitment to Messaging is what makes CRI so unique. As an Avaya Business Partner we are deeply committed to the Avaya Octel product line and to new cutting edge technology. Our location houses a large inventory and replacement systems. Using our toll free 24/7 service dispatch line our nationwide clients are able to speak with certified technicians with years of technical expertise.
System Design is the foundation for a successful deployment. The first step is for our sales engineers to perform a discovery of what messaging and caller applications you require for your business. These include voice mail, automated attendants, fax messaging, and IVR. Once your requirements are defined, we will propose the most viable solution for your business.
System Integration is our specialty. Whether it is coordinating your deployment with your PBX vendor, assisting in the PBX integration process or working with your IT department on IVR and Unified Messaging applications, CRI is experienced and ready to perform.
System Education is important in two primary areas: pre-sales and deployment. CRI believes it is important to start educating clients during the sales process. Our largest clients praise our engineers for taking the time to educate them on the products and deployment processes. This direct approach opens the door for structuring feasible user/administrative training programs as a part of the deployment.
System Management is all about support. Our certified engineers take great pride in managing and servicing Avaya Messaging Systems. Looking at our client list, our proudest achievement is that many have been with CRI for over a decade. Choose CRI and not only will you get great products from Avaya, you will receive outstanding support from the CRI team.

Accreditations:

Certified Serenade 200/300 Messaging Servers
Certified Aria 250/350 Messaging Servers
Certified Octel Designer IVR Applications
Microsoft Solutions Provider since 1996
Certified MCSE's
Avaya Unified Messaging MIM since origination
Avaya Speech Access (ASA)
Avaya Unified Communication Center
Fenestrae Fax Servers
Optus FACSys Fax Servers
IBM Business Partner