I have a support question. How do I get an answer?

CRI provides direct access to certified technicians via our toll free access number (800-648-0889 option 2) or via email support@crinj.com.

What type of Avaya Messaging products does CRI sell and support?

CRI is an Avaya Business Partner specializing in messaging. In addition to the traditional Octel voicemail systems (Octel 200/300, Octel 250/350) we also sell and support unified communications solutions (Avaya Unified Messenger, Avaya Modular Messaging, Avaya Advanced Speech Access).

What are the advantages of continuing to use Octel products?

Octel Avaya Messaging systems are feature rich and known to be robust, scalable and reliable.

Avaya Messaging is a leader in voice messaging, offering an integrated approach to voice communications. The Avaya product line includes the traditional Octel voicemail systems (Octel 200/300, Octel 250/350) as well cutting edge technology aimed at unified communications (Avaya Unified Messenger, Avaya Modular Messaging, Avaya Advanced Speech Access).

Why should I upgrade my current messaging system?

Keeping up with the latest release of your messaging system could improve the bottom line of your company. Increased productivity and more effective call processing are some of the ways new releases can boost profitability.

At the latest Aria and Serenade releases, the ebusiness/velocity option is available. It includes a variety of popular features such as:

• Octel
• Analog & Digital Networking
• PW Reset
• ANI
• AMIS
• Mailbox Manager
• Increases message hours exponentially @ a fraction of the original cost.
  Also at the newest release level the Avaya Speech Access application can also be added.
  

What types of maintenance agreements does CRI offer?

CRI offers a broad spectrum of service agreements starting with hardware only coverage and ranging to complete outsourcing of maintenance and administration.

How can I get a quote for upgrading my system?

Simply click here to provide us with information about your system and we will respond to your request. If you are interested in speaking with someone immediately we can be reached at (800) 648-0889.

What types of customers does CRI offer support to?

CRI supports a nationwide client base in all industries. Currently our clients range from small single point servers to our largest with over 50 servers nationwide.

Does CRI offer any kind of remote system services?

CRI provides remote system monitoring in several ways. Our remote system monitoring enables us to pinpoint and clear all system alarms and subsequently do any necessary repairs. We also are able to make most requested changes and fix problems by our remote access to your system.

What are the benefits of Avaya Unified Messenger?

Unified Messaging streamlines messaging within your business so employees can work more efficiently while improving customer service. Unified Messaging enables different messaging media to come together and be accessed from a single interface. Your employees are able to access voice mail, email and faxes via a telephone or personal computer.