Communication Resources,
Inc. (CRI) is proud of the support we
provide to our nationwide client base.
Dedicated to quality
service and results driven, we support
clients with over 50 servers nationwide.
CRI provides direct
access to certified technicians via our
toll free access number (800-648-0889 option
2) or via email support@crinj.com.
In addition to
performing ongoing maintenance, CRI offers
remote alarm monitoring, disaster recovery
and immediate response to major failures.
We are dedicated to excellent
customer support and maintaining a long
term partnership with you.
Service Profile
- 24 Hour/7 Day Support
- 95% Work Orders Completed
Remotely
- 20% Service Requests
Completed while Customer is on the Phone
- 90% Resolved in Less
than 30 Minutes
- Emergency Dispatch in
30 Minutes or Less
- 24 Hour Service Center
with Access to Engineers in 15 Minutes
or Less
- All Technicians on call
24 Hour/7 Day Support
- Experienced Staff
- Multiple Inventory Depots
& Replacement Systems
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Services
and Solutions |
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Unified
Messaging - Leveraging the MS Exchange
messaging environment, Avaya Unified Messenger®
extends the functionality of your existing
e-mail messaging system by providing one
mailbox for your voice
mail, e-mail, and fax messages. Unified
Messenger provides a single interface to
your voice, e-mail and fax messages. You
can retrieve, respond to, and manage all
of your communications from a touch-tone
telephone, multimedia PC, or Internet connection.
You have the power of voice mail at your
desktop via Microsoft Outlook and the Avaya™
Voice Form, which allow you to play your
voice messages on your PC or through any
telephone, and reply with a voice message
or with e-mail.
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Modular
Messaging – Avaya Modular
Messaging is powerful IP- and standards-based
voice and fax messaging platform designed
for single- or multi-site global enterprises.
It offers exceptional scalability and a
superior feature package of call answering
and messaging capabilities. Messages are
accessible any time, anywhere from a wide
array of access devices including telephones,
fax machines, or PC graphical user interfaces.
Capacities range from four to 144 ports
and up to 50,000 mailboxes and 15,000 hours
of storage. |
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Avaya
UCC Speech Access - Avaya Speech
Access lets you offer mobile professionals
safe and easy handsfree access to important
tools and information including messaging,
calling, conferencing, scheduling, and much
more - by simply speaking commands into
any telephone. |
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Octel
Message Servers - Octel 200/300
message servers provide convenient access
to voice and fax
messages via your phone or computer, helping
your employees collaborate to make better
decisions faster
and provide superior customer service. Ideal
for organizations with large messaging communities
or high
traffic levels. Octel 250/350 message servers
provide convenient access to voice and fax
messages, helping
your employees collaborate to make better
decisions faster. |
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Avaya
Communication Manager – In
order to meet the increasing technical needs
of our existing clients CRI has expanded
our product offerings to include the Avaya
Communication Manager (ACM) product group.
The combination of Avaya Global Services
(AGS) and CRI Value Added Services assure
customers can achieve
Complete Satisfaction when deploying next
generation converged VoIP technology. |
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Support
Contracts – CRI offers clients
a wide variety of support options. These
include hardware and software support, onsite
response, 24 hour remote system monitoring,
remote access, mailbox moves, adds and changes
(MACs), Engineering Design and Application
Consultation. |
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| Delivering
Value Added Services to Achieve Complete
Customer Satisfaction |
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combination of CRI Value Added Services
Avaya Products assures customers Complete
Satisfaction |
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Avaya’s
Products offer a clear Path |
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The Customer
defines the
Pace |
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CRI delivers
the Customers Choice |
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Path |
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Modular Messaging (MM)
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Message Network Server (MN)
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Avaya Communications Manager (ACM)
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Speech Enabled Auto Attendants
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Avaya OneX Mobile, Portal and Speech |
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Pace |
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Strategic Objectives, Standards and Practices
• Applications
• Budgets
• IP
Enable Legacy Environments
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Octel Migrations |
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Choice |
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Targeted solutions (mobility and call centers)
• Convergence
can Co-exist with Legacy
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Who ever said “Migrations” come
with a fork lift? Some of our largest clients
started with the smallest
of
applications.
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CRI/AGS working together to achieve your
goals |
